Return and Exchange Policy

At Moonzio, we are committed to providing you with the highest quality products. We understand that sometimes issues may arise, and we want to ensure your satisfaction. Please review our return and exchange policy below.

• At Moonzio, customer satisfaction is our priority. If you're not completely satisfied with your purchase, you may return the product within the applicable return period.
• Upon successful return and quality verification, 100% of the product value will be credited to your Moonzio Wallet, which can be used for future purchases on our store.
• To ensure a smooth return process, an unboxing/opening video is mandatory for reporting damaged, defective, missing, or incorrect items. Unfortunately, we may not be able to process such claims without a clear opening video recorded from the moment the package is opened.
• Thank you for shopping with us!

• If you receive a defective or damaged product, you may request an exchange within 3 days of receiving the item.
• To initiate an exchange, please contact our customer service team at Whatsapp: +91 8604133275 or email us at vinod190596@gmail.com Or support@moonzio.com with your order number and details about the defect.

• The item must be unused, unworn, and in its original packaging.
• The defect or damage must be clearly visible and reported to Moonzio within 3 days of receiving the product.
• Proof of purchase, such as the order number or receipt, must be provided.

• Contact our customer service team to report the defect and request an exchange (Whatsapp or Email).
• Our team will guide you through the necessary steps and provide you with a return shipping address if applicable.
• Once we receive the defective item and inspect it, we will process the exchange.
• If the item is no longer in stock, we will offer a similar item or issue a store credit.
• Opening Video is compulsory for exchange – we won't accept without opening video.

• We do not accept exchanges for reasons other than product defects.
• Please carefully review your order before completing your purchase.

• Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to assist you.

Thank you for choosing Moonzio. We appreciate your understanding and cooperation in ensuring the quality and satisfaction of your shopping experience.